Face coverings crisis intensified by easing of restrictions

Unfortunately the face coverings crisis increases with easing of restrictions where people are officially allowed to do more, but where ignorant service providers wrongly believe that people are only allowed to take advantage of services reopening if they are able to wear a face covering. 

All UK devolved governments have approved exemptions so that disabled people unable to wear face coverings are not excluded from society.  Services cannot reasonably make up their own rules that go beyond the face coverings regimes envisaged by UK legislatures, namely that most people have to wear face coverings in relevant places, but not those who are unable to wear one. 

The dangerous mob rule that has sprung up in pockets around the UK, where people favour a 100% face coverings regime with no legal basis and take it upon themselves to enforce it, is a disburbing development in society with a very sinister dimension.   No security guards, members of the public, shop staff etc have any right to try to enforce face coverings.  Enforcement agents are specified in the relevant regulations and typically comprise police officers, police community support officers and local authority officers only. 

Face coverings exemptions cover virtually all indoor service environments.  Individual business owners cannot legitimately declare their premises a private space where the law of the land does not apply.  There is also no legal basis for people seeking to enforce mask wearing outdoors.

Due to the further increase in cases this situation has caused, we regret we can only take on the most urgent and severe cases.  These are typically situations involving harassment and exclusion from essential services of disabled people clearly unable to wear a face covering.  Also please bear in mind that the majority of service providers DO respect face coverings exemptions most of the time.

We do, however, have our services face coverings discrimination letter.  Please note there is usually a maximum of 6 months to get your case to court from the date of the discriminatory incident.

Information about taking matters further can be found here .

Please note service providers are unlikely to cave in without a fight - there is no magic letter or notice that will make everyone see sense.  If you go to court there is always a risk factor.  The risk is less the poorer you are.

Some service providers are very aggressive about the issue of masks - it brings out the worse in people.  The only way to bring cases against them is in the courts.  There is no enforcement body that will enforce your rights unless a criminal offence is committed.  This can be the case in the more extreme incidents but usually it's a breach of civil rights, which is only enforceable by the victim bringing their own proceedings. 

Unless enough of us make a stand, the situation may well get worse and lead to further erosion of basic civil rights. 


Defending the Indefensible

We are shocked to report the majority of service providers who have discriminated against, and harassed, disabled people unable to wear face coverings are not owning up and putting things right.  Instead, most are defending the indefensible.  Some even going so far as to assert they are entitled to refuse personal service to people unable to wear face coverings for medical reasons.

Disturbingly, many service providers are also turning events around on disabled people, saying their staff "feel threatened" when people point out government guidance regarding face coverings exemptions.  A situation only occurring because of, for example, wrongful insistence on exemption evidence and even outright refusal of entry. 

Most shocking of all are the number of NHS cases where people are refused treatment for being unable to wear a face covering.  "No mask no treatment" policies are in force at a small minority of hospitals and GPs with wide variation across the UK.  Almost unbelievably, some are defending their position even though it destroys the purpose of the NHS - to provide free health-care based on need.

We again apologise for the delay in responding to enquiries.  We are inundated like never before because disability discrimination and harassment have become so common.  We are a small not for profit company and are doing our best to get back to everyone remembering we have a six month time limit to work with for disability discrimination claims.  We also have our usual social security work (mainly PIP) to deal with as well.